Custom statuses for your real workflow, automated email & SMS updates, and a branded self-serve lookup page — so customers stop asking "where's my order?" and your inbox goes quiet.
If your orders move through production, customization, or multiple fulfillment steps, Shopify's default "unfulfilled → fulfilled" leaves customers in the dark — so they email you. Repeatedly.
Custom Order Status turns that anxiety into a self-serve, branded status page and proactive email & SMS updates. Customers always know exactly where their order is, and your team stops answering the same question all day.
Purpose-built for merchants whose orders are more than "buy and ship."
Design, Production, QA, Ready for Pickup — build the exact steps your business actually uses. No limits.
Trigger branded email and text notifications automatically when an order changes status. Customers stay informed without you lifting a finger.
A self-serve, on-brand status page customers can check any time — cutting down inbound support before it starts.
Move dozens or hundreds of orders to the next status in one action. Perfect for batch production runs.
Send notifications from your own domain so every message looks like it came straight from your brand.
Automate status changes and connect to the rest of your stack with full API, webhook, and Flow support.
Give your production and support teams their own accounts with the right level of access.
Reach every customer in their language with fully translatable notification templates.
See where every order stands at a glance and manage your entire pipeline from one screen.
New look-alikes keep appearing. We've been quietly perfecting order status for Shopify merchants since 2016, with the reviews and track record to prove it.
No developer required. Install, define your statuses, and start updating customers.
Add Custom Order Status from the Shopify App Store — it plugs straight into your existing orders.
Create the exact steps your orders move through and customize the branded emails and texts for each one.
Update an order — one at a time or in bulk — and customers are notified automatically. WISMO emails disappear.
Every plan includes unlimited custom statuses and a 14-day free trial.
Additional SMS charges apply on plans with SMS. Need higher volume? Higher-tier plans are available in the app.
Real reviews from Shopify merchants who run Custom Order Status every day.
"This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps — W3 support is very important, and we have great response from them always if there is a problem. Great app."
"So helpful for my order management and my customers' experience. I love that I can organize my orders by statuses, and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize what you and your customers see."
"Awesome app — I reached out about a feature idea and 2 days later they had implemented it for everyone. We use it with the API and the QR code capabilities so we can automate status updates and notify customers about our production workflow. Great app!"
"I have been using Custom Order Status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls down since they are getting notifications. Thank you."
"Their team tailored our customer notification emails to perfectly match our Shopify store's design, and ingeniously incorporated metafields for a bespoke solution. Their customization has elevated our customer communication to a new level of professionalism and brand consistency."
"Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service helped me solve some issues very quickly. Couldn't ask for better service."
Custom Order Status has been running on real Shopify stores since 2016 — years before the look-alikes existed. Newer apps have copied the feature list, but not the years of refinement, reliability at scale, or the support experience that comes from a team that's seen every edge case. When your customer experience is on the line, track record matters.
No. The branded lookup page is self-serve — customers can check their status any time without logging in, which is exactly what cuts down on "where's my order?" emails.
Yes. Email notifications are included on every plan, and SMS notifications are available on the Growth plan and above. Additional SMS charges apply based on usage.
That's the whole point. You can create unlimited custom statuses to match exactly how your orders move — design, production, QA, ready for pickup, or anything else — and automate the notifications for each step.
Most merchants are live the same day. Install from the App Store, define your statuses, customize your templates, and you're ready to start updating customers — no developer required.
Yes — every plan includes a 14-day free trial so you can see the drop in support tickets for yourself before you pay anything.
Join the made-to-order brands who've trusted the original order status app since 2016.
Start your 14-day free trial →
Custom Order Status